Honda Service Department – Frequently Asked Questions

Have questions about servicing your Honda? We’ve got you covered. Here are some of the most common questions our customers ask about maintenance, repairs, and service at Ball Honda.

How often should I service my Honda?

Most Honda vehicles should be serviced every 5,000 to 7,500 miles depending on your driving habits. Your vehicle’s Maintenance Minder system will alert you when service is due, making it easy to stay on track.

What services do you offer at Ball Honda?

We offer a full range of services including oil changes, brake repairs, tire rotations, battery replacement, transmission service, diagnostics, and factory-scheduled maintenance. Our team is equipped to handle everything from routine care to major repairs.

Do you use genuine Honda parts?

Yes, we use genuine Honda OEM parts whenever possible. These parts are designed specifically for your vehicle to ensure proper fit, performance, and long-term reliability.

What is included in a multi-point inspection?

A multi-point inspection checks key components of your vehicle including brakes, tires, battery, fluid levels, suspension, and more. It helps identify potential issues early before they turn into costly repairs.

How do I know if my brakes need service?

Common signs include squeaking or grinding noises, vibrations when braking, or longer stopping distances. If you notice any of these, we recommend scheduling a brake inspection right away.

How do I schedule a service appointment?

You can easily schedule your appointment online using our service scheduler or by calling our service department. We offer flexible scheduling to fit your day.

How long does a typical service visit take?

Routine services like oil changes typically take about 60–90 minutes. More complex repairs may take longer, and our team will always keep you informed about timing and progress.

Do you offer service specials or coupons?

Yes! We regularly offer service specials to help you save on maintenance and repairs. Check our website for current offers before your visit.

Can I wait at the dealership during service?

Absolutely. We offer a comfortable waiting area while your vehicle is being serviced. For longer repairs, you can also ask about drop-off options.

What happens if additional repairs are needed?

If our technicians find anything that needs attention, we’ll contact you first with a full explanation and estimate. No additional work is done without your approval.

Still have questions? Our team is here to help.

"Our mission is to provide the highest quality of service to our customer, with value and respect, and to exceed all expectations through teamwork and professionalism"

Scott Moses - Service Manager

Schedule Service

View Service Specials

Come to Ball Honda, where our state of the art facility and factory-trained Certified Technicians guarantee the highest quality service for you and your vehicle.

Our service technicians and staff combined have over 150 years of experience, led by Scott Moses, who alone has over 31 years of experience in the car business and over 10 years as Service Manager here at Ball Honda. Scott has had a love for cars ever since his first car, a 1965 Ford Mustang Fastback, and treats every car that comes through his service drive with the same care he gave that Mustang. His love for this business extends beyond just cars though, as the favorite of his job is the satisfaction of seeing his customers leave happy.

"Our goal is to give you the best service possible, no questions asked. We treat our customers like family. They're not just customers to me, they're people who trust us to give them quality work. I want the car treated as if my wife was going to drive it," says Scott, "I wouldn't do anything to anyone's car that I wouldn't do to my family's."

Not all dealers are created equal, and the personal attention you'll receive from our service department is what sets us apart from the competition. Immediately after pulling up to our service drive you will be greeted by one of our friendly service advisors, each with over 10 years of experience at Ball. The advisor will walk you around your car and ask you some questions about any problems or concerns you've been having with your vehicle.

Our courtesy shuttle service will offer you a ride home or to work, or if you want to stick around, we offer a comfortable customer lounge, complete with free Wi-Fi, a television, and beverages. The service advisor will then send your repair order over to Scott so it can be dispatched. Unlike other dealerships, Scott personally hands out the repair tickets to every technician so that he can be familiar with all the work going on in the shop. Our customers applaud our efforts to return your vehicle by our promised time.

Our Knowledge Sets Us Apart

There are many reasons why you should get your vehicle serviced at Ball Honda versus an independent shop. Honda has certified all of our technicians through their training facility in Torrance, CA. This means that they have taken the time to complete a rigorous course to learn the ins and outs of your Honda. We also have access to detailed schematics of every Honda vehicle and that allows us to handle virtually any scenario your car could run into. No independent shop can say that they offer you the same level of expertise that we offer you here at Ball Honda.

"We recently had a customer come in and tell us how another shop said they needed to replace the whole front end of their car. We checked it out and it turns out that they just needed their rotors turned and some new pads. We saved this customer over $1,400," says Service Manager, Scott Moses.